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  Chief Information Officer
  Company Type: Consumer Services
  Location: South Florida or Colombia
  Compensation: Excellent Compensation - Full Benefits
  Languages: Fluent English/Spanish - Portuguese a plus!
  Job Code: mk/1787
  Date Posted: Completed
    Reports to: CEO
    The Chief Information Officer (CIO) provides IT organizational leadership and services. The responsibilities includes strategic planning, IT consultation, implementation and support services, evaluating compliance, policies, guidelines, security, processes and procedures for partners across Latin America. The CIO roles also includes new partner acquisition assessment and integration, acquiring and retaining talent, as well as assessing infrastructure, applications and outsourced services. This position will be based in Bogota, Colombia or Miami, Florida.
  • Develop, organize, direct and evaluate the Company IT organization.
  • Establish priorities in collaboration with the senior leadership team.
  • Provide exceptional, timely, and valuable technology training and support to the Company partners.
  • Integrate and automate partner call center operations and enrollment processes for student growth and retention by providing technology solutions, ongoing training and support.
  • Develop and implement a common Business Intelligence system and data warehouse for a fully integrated and automated tracking system for monitoring KPIs.
  • Develop a new partner assessment and integration strategies.
  • Collaborate and communicate regularly with the IT and senior leadership teams.
  • Conduct monthly IT team assessments and monitor progress on goals established by partners on strategic IT key performance indicators requiring improvement.
  • Evaluate and update IT operating policies and guidelines as needed.
  • Leverage the IT organizational strengths and resources of the Company network.
  • Provide cost-effective, integrated, and scalable IT services and solutions.
    Critical Competencies:
  • An IT professional with a strategic mindset, yet hands-on in execution.
  • Proactive and able to act strategically and collaboratively.
  • Able to link IT strategy to business outcomes.
  • High level of personal credibility at all levels of the organization, able to influence and operate at the highest level in the organization.
  • Willing and able to take a 'hands-on' approach and take active charge of actual operations on the ground.
  • Able to communicate the specifics of the Latin America operating environment back to corporate headquarters, and able to tailor IT practices within appropriate guidelines to obtain and sustain business results.
  • Mature, assertive, open minded, team and service oriented, and possessing outstanding negotiation and communication skills to carry through concepts and get things moving.
  • Strong soft skills, including communications, managing relationships, cross-cultural understanding and integration skills, and strong influencing skills.
  • Self-motivated with a high energy level, and the ability to act and make collaborative decisions.
  •   Requirements:
    • 5+ years of progressive IT leadership experience in a senior- level role.
    • Experienced with current IT technology business and academic systems and applications including CRM, ERP, BI, LMS, data warehousing, telecom, call center, etc.
    • Bachelor's degree in Computer Science or Business Administration from an accredited university or institution required or Master's degree preferred.
    • Fluent in English and Spanish, Portuguese is highly desired.
    • Strong leadership, project management and time management skills.
    • Solid problem solving and business acumen.
    • Ability to work alone on a variety of projects.
    • Ability to establish and maintain healthy working relationships with all levels of an organization.
    • Extensive travel is required, up to 80%.
    • Ability to work across multiple Latin American countries and cultures, showing sensitivity and savvy in dealing with cultural, economic, and political differences.

      Cover Letter: Please include cover letter with salary requirements when responding.

      Work Authorization: Must have legal residency.
      For consideration include resume as a Microsoft Word attachment or as text and submit to Margaret Kurtzman and reference the job title and reference number.
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    Last modified November 8th, 2000